Refund and Return Policy – ZYLOCRYPTO

Effective Date: March 13, 2025

Your satisfaction is our priority at ZYLOCRYPTO. If you’re not fully satisfied with your purchase, please review our refund and return policy below to understand how to proceed.

1. Return Eligibility

We gladly accept returns and exchanges within 30 days of receipt. Items must be in their original condition—unworn, unwashed, with all tags attached, and in the original packaging.

🔹 Non-returnable items:

  • Clearance or sale items
  • Gift cards
  • Personal items (e.g., underwear or swimwear) for hygiene reasons

2. How to Initiate a Return or Exchange

To start a return or exchange:

📧 Contact Us: Email info@tagtopic.xyz or call 415-738-2564 with your order number and reason for return/exchange.
📦 Return Instructions: Our team will provide you with return instructions and the return address. Please ship your return within 7 days of receiving our instructions.

3. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • The time for the refund to appear in your account depends on your payment provider.

4. Exchanges

If you wish to exchange an item for a different size or color, please specify this when you contact us.

  • Once the original item is returned, the new item will be processed and shipped.
  • If the desired item is unavailable, we will offer store credit or a refund.

5. Damaged or Defective Products

If you receive a damaged or defective item, please notify us within 48 hours of receipt.

✔️ We will arrange a replacement or full refund at no extra cost.
✔️ Ensure you provide clear photos of the defect or damage when you contact our support team.

6. Shipping Costs for Returns

🚚 The customer is responsible for return shipping costs unless:

  • The return is due to a damaged or defective product.
  • There was an error on our part.

🔹 We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Late or Missing Refunds

If you haven’t received a refund after the processing time:

  1. Check your bank account again.
  2. Contact your credit card company or bank—it may take time before your refund is officially posted.
  3. If you still haven’t received your refund, please contact us at info@tagtopic.xyz.

8. Contact Us

For any questions or further assistance with returns, exchanges, or refunds, please reach out to our customer service team:

📧 Email: info@tagtopic.xyz
📞 Phone: 415-738-2564
🌍 Website: https://tagtopic.xyz

Thank you for shopping with ZYLOCRYPTO – Your satisfaction is our priority! 🎉